8. Managing Feedback

Mike Monteiro



Intro

Gathering and managing feedback is an essential part of the design process. And next to Adobe updater updates, it’s the thing designers complain about the most. Complaints range...

Setting the stage for good feedback

No matter how smart or articulate a person is, no one intuitively knows how to give useful design feedback. This skill is not part of anyone’s day...

The invisible stakeholder

This is also when those invisible stakeholders you didn’t do a good enough job of ferreting out make their presence felt. We’ve all met these lovely...

Your client is not an expert in giving feedback

There’s nothing less helpful to the client than telling them you want open-ended “feedback.” Your clients need your help in figuring out what kind of feedback you’re...

Feedback guidelines

We prepare feedback guidelines for the client before presentations. We tell them what’s helpful to talk about and what’s not. They’re thankful for the guidance and...

The most important feedback guideline of all

Many clients believe that proper feedback means telling a designer how to fix something, or what is known as prescriptive feedback. Many designers complain about prescriptive feedback, unless...

Feedback on time

As I mention above, set up a deadline for turning feedback around. Any time you’re requesting feedback, remind the client how much time they have and get...